How to Fix Norton Online Backup error?

By admin | Norton Troubleshoot

Feb 28

Fix Norton Online Backup Error – This digital world where you can keep all device connected and enjoy the fastest peering speed has a dark side too. Where people with their malicious content tries to get access to your personal details, bank details, and other important information. Then, they blackmail you and ask for hard-earned money in exchange for information. To protect you from such events, Norton Antivirus, Anti Malware, and other security protocols come o aid.

While using a Norton Product, you may face one or more error, which can totally be fixed by following few troubleshooting steps. You should fix these error as soon as possible to fix these errors. One of these errors is Norton Online Backup Error.

Fix Norton Online Backup Error

How to Fix Norton Online Backup error?

What is Norton Online Backup Error?

“There is a backup problem. Make sure the destination drive or device is connected…”

If you see this written on your screen then this article will help you understand and fix the error. The Possible reasons for the Norton Online Backup Error are:

  • Norton Online Backup is unable to backup one or more files as the file(s) are open.
  • Make sure that all your programs and files are closed before the backup starts.
  • Some applications lock files even when they are minimized to the Notification area.
  • You may also get this error if any of your shared files or folders that are selected for backup are in use.
  • Make sure that any of your shared files or folders that are selected for backup are not in use by any network users.

To fix these errors follow below-mentioned steps and try backing up your data again.

Step 1: Create a New Norton Backup Set

  • Launch your Norton Application on your device. Make sure no other application or file is opened.
  • Go to the Settings option in the Norton Application Window.
  • Hover over the Detailed Settings and click on the Backup Settings.
  • Locate the Manage Backup and click on Configure next to it.
  • Now go to the Summary tab and under the Things, You Can Do, Click on Create new Backup set.
  • Enter the name you want to give to your backup and click OK.
  • Go to the What tab and under Backup Source, add or remove file and document you wish to backup.
  • Under the File Types, check or uncheck the kind or type of files you wish to backup.
  • Go to the Where tab, select the right backup destination.
  • Now, click Save Settings and Run Backup.

It will take a few minutes depending the size of backup to complete the process. Have patience.

Step 2: Delete the Old Norton Backup Set

  • Launch your Norton Application on your device. Make sure no other application or file is opened.
  • Go to the Settings option in the Norton Application Window.
  • Hover over the Detailed Settings and click on the Backup Settings.
  • Locate the Manage Backup and click on Configure next to it.
  • Now go to the Summary tab and under Backup Set Name, select the name of backup you want to delete.
  • Go to the Delete Backup Set under the Things You Can Do.
  • In next Window, Click on Delete Backup Set. It prompted click Yes.

If you are facing any issue while creating or delete the Norton Backup then contact our Customer Support Team. A technician will connect with you and help you with the issue.

Note:- If you need any help regarding Norton Setup then visit Norton.com/Setup.

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